Our 4 steps online claims process

You can lodge your claim online at mybuzz.

You can even show and shade the damaged parts of your car on our on-screen picture. No need for paper forms and drawings. If you have photos, you can email them to us too.

What will I need to know?
There’s some basic information you’ll need to know before you lodge your claim.

• What happened?  We’ll need the basics to get your claim started – what happened, when, where, how many cars or people were involved. Who are they?  Check out our helpful glove box accident guide (link) for a list of details to get if you’re in an accident.

• Was anything stolen?  If your car, or property in your car was stolen, you’ll need to tell the police – they might be able to get your things back.  We’ll do all we can to help too.

• Was anybody hurt?  Compulsory third party insurance covers this, but it’s helpful for us to have the complete picture.

• Where is your car now? If it was towed, where to?  Or could you drive it home?

We review your claim, get back to you with any questions (and answer any of yours). In most cases that will be within 30 minutes of sending your claim to us.  We’ll let you know when we approve it, and tell you what excess you might have to pay, if any. No surprises.

Every claim is different, so we’ll review the damage, get back to you with any questions and answer any questions you might have about what’s covered.
 
We approve your claim
We’ll let you know when we approve your claim, or if there are any problems, and tell you what excess you might have to pay, if any.

You choose a repairer
We’ll provide you a list of repairers so you can get your car fixed near home or work – whatever’s convenient. Let us know who you’ve chosen and send us the quote from your repairer.

Maybe your car needs repairs.  Maybe it was stolen and not found. We fix it for you.

Repairing your car
OK, so you’ve got the green light to take your car to your chosen repairer.  Now you simply drop it off. Leave the work to us until it’s ready to collect.

We’ll let you know when your car is ready to collect. Check the repairs to make sure you’re happy with the job. If you’re not satisfied, let the repairer know directly. If you can’t get any satisfaction, tell us so we can sort it out.

Hire car
If you choose our Hire Car option, we’ll organise it for you. We’ll also try and match the type of hire car to the car you have insured with us. You automatically get 7 days car hire (if you need it) and up to 21 days in total.

If you don’t have our Hire Car option you can still hire a car through our partner Thrifty at discounted rates. Just contact Thrifty and tell them you’re a customer with The Buzz along with your policy number.

Car can’t be found or fixed?
In most cases, repairing your car is the best option. There are some situations where that isn’t possible, like when you car is stolen and not found or so damaged it wouldn’t be safe or economical to repair.

If your car can’t be found or fixed, it’s called a total loss.

When that happens, we pay you (or your finance company if you don’t own it outright) the amount your car is insured for (less any excesses and premium if relevant). If it’s a new car (12 months or less), we’ll replace it with a new car.

You’re back on the road! But we’re not going anywhere. We’ll still be here to help, even after your claim is closed.

If you still have questions, or if you notice any additional accident-related damage after you’ve got your car back, just let us know.  We’ll check it out and work with your repairer to sort it out for you. You’ll have peace of mind knowing your repairs are guaranteed.