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The Buzz Insurance Has Answers Online

Buzz Assist – it's our 'help' philosophy and if you've got questions, we've got answers - online, in your time. Just choose the support that suits you.

Code of Practice

We’ve adopted the General Insurance Code of Practice because we take our standards of service towards you seriously. Find out more about the code at www.codeofpractice.com.au or download a copy (pdf)

ask a question

It's our 24/7, Q&A library updated regularly with information that our customers want. Here you can find just about anything you want to know about our products, services and things that may impact your policy. Type in a question or keyword and we’ll search the library instantly. You can also select from one of our existing categories of popular questions.

live chat

Talk to a Buzz Assist team member on the spot through Live Chat. Canvass your questions and help manage your policies to ensure you get the service you want.

Monday to Friday from 7am to 9.30pm (AEST)
Weekends from 8am to 7:30pm (AEST)
and some public holidays too!

tool tips

To help you make easy and quick decisions, we’ve developed Tool Tips. Find this type of help when you’re buying insurance, in our 'news' section. Just click onto an

icon for a tip.

email

If you don't need an answer straight away, but would like one within 24 hours, you can email the Buzz Assist team.

what do you think?

We want to know how we're going. So if you have some time, we'd appreciate any feedback you'd like to give us on our site or our service to we can continue to make it a better experience for you. Click here to give us feedback

post

You can still reach us by post at:

The Buzz Insurance
388 George Street
Sydney NSW 2000

phone

Buzz Assist is continually looking for ways to help you help yourself on our website, but we're here by phone if you need us on 1300 72 98 70.

Monday to Friday from 7am to 9.30pm (AEST)
Weekends from 8am to 7:30pm (AEST)
and some public holidays too!

complaints

Step 1. Contact us first. If it's a general issue, please contact our Buzz Assist team.

If there's still no resolution, for a general or claims issue, please ask to speak to a manager.

Step 2. Not satisfied? Seek a review. If the matter isn't resolved, you can seek a review. The manager will refer you to the relevant dispute handling area to review your complaint.

Step 3. Seek an external review. You can access the external dispute resolution scheme run by the Financial Ombudsman Service at www.fos.org.au