The Buzz Insurance Has Answers Online
Buzz Assist – it's our 'help' philosophy and if you've got questions, we've got answers - online, in your time. Just choose the support that suits you.
Code of Practice
We’ve adopted the General Insurance Code of Practice because we take our standards of service towards you seriously. Find out more about the code at www.codeofpractice.com.au or download a copy (pdf)
phone
You can contact our Buzz Claims Team on 1300 72 98 70
- Monday to Friday from 9.00am to 5pm (AEST)
- Closed on weekends and national public holidays
Our claims team cannot assist with general enquiries. We've built The Buzz so you can do MORE online and pay LESS for your insurance. Have a general enquiry? Send us an email or chat with us live 9.00am to 5.00pm Monday to Friday (AEST).
Chat to a Buzz Assist team member in real time on our Live Chat service.
- Monday to Friday from 9am to 5pm (AEST)
- Closed on weekends and national public holidays.
post
You can still reach us by post at:
The Buzz Insurance
388 George Street
Sydney NSW 2000
It's our 24/7, Q&A library updated regularly with information that our customers want. Here you can find just about anything you want to know about our products, services and things that may impact your policy. Type in a question or keyword and we’ll search the library instantly. You can also select from one of our existing categories of popular questions.
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complaints
If you have a compliant, please contact our Buzz Assist team or for claims complaints call us on 1300 729 870.
If there’s still no resolution, for a general or claims issue, please ask to speak to a supervisor.
Step 2 - Supervisor review
Our supervisor will try to review and respond to your complaint within 5 working days. If there’s a delay, the supervisor will tell you and let you know the reason for it. If you’re not satisfied with the outcome, you can ask for your complaint to be referred to our internal dispute panel.
Step 3 - Internal dispute panel review
The internal dispute panel will review your complaint and make a decision within 15 working days and advise you of it, verbally and in writing. If there is a delay, they’ll tell you and let you know the reason for it.
Step 4 - Seek an external review
If you’re not satisfied with the decision of our internal dispute panel, or we have not finalised the review of your complaint within 45 days, you can access the external dispute resolution scheme run by the Financial Ombudsman Service at 1300 78 08 08 or www.fos.org.au or GPO Box 3, Melbourne VIC 3001.
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