Extreme Weather Events

To avoid phone queues and get your claim to us as soon as possible claim on-line. Go to My Buzz (use your email address to log in) and the My Policies section. Click on the relevant policy and then click the ‘claim’ button. Click here for the My Buzz tutorial.

• You'll need your email address and password to access MyBuzz. Forgotten your password? Just hit "Forgotten Your Password?" and get sent a new temporary password.
• Location and time of when your car or property was damaged
• Details about the damage to the car or property (including any details about existing damage)
• If someone was involved, we'll need their details.
• Details of where your car is now? e.g Is it at home? Was it towed to a repairer or holding yard?
• If contents items are involved, make a list.
• Drivers licence details

If your home is badly damaged or not waterproof?

Speak to the Buzz Insurance Claims team on 1300 72 98 70. For home claims you can also contact the SES on 132500 for assistance to make your home waterproof, safe and secure

Is your car undrivable or unsafe to drive

If your car is not drivable or you feel it's not safe to drive and you have Collision, Fire & Theft or Storm & Water damage cover we'll pay to move your car to the nearest safe and secure place. This might be your home, a holding yard or your repairer's workshop.

You can arrange this with your chosen repairer or find a licensed tow truck operator to do this for you. Just check your local whitepages.

If you need a tow truck to attend an accident scene in Melbourne or the Mornington Peninsula Area in Victoria, please call 13 11 76.

If you need a tow truck to attend an scene in the metropolitan area in Adelaide, please call 08 8231 555.

Call O'Briens on 13 16 16 if you need your windscreen or window glass replaced or repaired.