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Live Chat

If you have a general enquiry or need help with anything regarding your policy, you can talk with a member of our Buzz Assist team here.

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Manage your car insurance claims online

The Buzz claims, up close

Here is a short video to introduce The Buzz claims approach

buzz claims

Making claims, made simple

Accidents are stressful. Claim time shouldn’t be. That’s why The Buzz claims approach aims to be:

Speedy – it’s faster online. Sitting in a phone queue is as annoying as bumper-to-bumper traffic. There’s no queuing at The Buzz online.

Simple – do it all here 24/7. No paper forms to post. Fill in the details on screen and hit send.

Stress-free - you choose a repairer convenient for you and get back on the road with confidence knowing our repairs are guaranteed for 3 years.

You can lodge your claim online at mybuzz.

Click below to get The Buzz and some handy tips to help you if something happens.

Our 4 Step Claims Process. The lowdown on making a claim.

Glove Box Collision Guide

What to do if your car is stolen or damaged

What to do if your car is damaged or destroyed by fire

What to do if your car is damaged in a storm or flood

What to do if your cars windscreen or window is damaged

What to do if you need a hire car

What customers have to say

Questions?

If you have any other questions about claims, email us at assist@thebuzzinsurance.com.au

If you do have a claim, you can claim online at mybuzz, email us at claims@thebuzzinsurance.com.au or call us on 1300 729 870.

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