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Buzz Assist – it's our 'help' philosophy and if you've got questions, we've got answers - online, in your time. Just choose the support that suits you.
It's our 24/7, Q&A library updated regularly with information that our customers want. Here you can find just about anything you want to know about our products, services and things that may impact your policy. Type in a question or keyword and we’ll search the library instantly. You can also select from one of our existing categories of popular questions.
You can still reach us by post at:
The Buzz Insurance 388 George StreetSydney NSW 2000
Buzz Assist is continually looking for ways to help you help yourself on our website, but we're here by phone if you need us on 1300 72 98 70.
Step 1. Contact us first. If it's a general issue, please contact our Buzz Assist team.
If there's still no resolution, for a general or claims issue, please ask to speak to a manager.
Step 2. Not satisfied? Seek a review. If the matter isn't resolved, you can seek a review. The manager will refer you to the relevant dispute handling area to review your complaint.
Step 3. Seek an external review. You can access the external dispute resolution scheme run by the Financial Ombudsman Service at www.fos.org.au
Fill in the fields below and click send to start live chat.
Our Chat Hours: Monday - Friday 7.00AM - 9.30PM ESTSaturday - Sunday 8.00AM - 7.30PM EST
We're sorry, but we are unable to help you with your insurance needs due to the specialised nature of your car. Please select another vehicle or return home.
We're sorry, but we are unable to help you with your insurance needs due to your age group and the car you've selected. Please select another car or return home.
We're sorry, but we're unable to help you with your insurance needs due to the age of your additonal driver and the car you've selected. Please select another vehicle, remove the driver or return home.